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Question (Category: 0)
i have a vizio VX37LHDTV10A lcd television that only picks up digital channels with pictures not the digial audio only channels, like the rest of my vizio do why is this?
Info Request
Hi,Although the response rate on ExpressHelpLine is normally quite high, sometimes we do get backed up. I see you have been waiting for awhile for a response I do apologize for the delay. Do you still need help with this issue?Thanks,Tim Nolan
Customer's Reply
On that remote that came with the tv, on the bottom right there is a Audio button, what does this change?Tim
Info Request
yes still need help on the issue even vizio says it should work... but i am having to deal with the group the have subcontracted to handle their extended warranty service...
Customer's Reply
that audio button controls the audio for the pip function you can switch back and fourth for between the main audio and the pip audio
Answer
Ok I must take a step back here because I think I have not understood your problem this whole time until now.The problem you are having is you cannot get certain channels all together, picture and sound is this correct? If so what channel numbers are you not receiving?I apologize I thought you were getting all the channels just some did not have sound.Tim
Customer's Reply
When you say you have no audio on digital channels, I am assuming you have audio on other devices, is this correct or do you have no audio at all?Tim
Info Request
Check the audio settings in the menu with the vizio remote, is it set to SAP?Tim
Info Request
in the audio menu there is nothing that say sap it just allows me to adjust the bass treble balance and turn on and off surround and speakers
Customer's reply
i have audio on all my channels.... however my cable provider also has digital music channels, which are audio only and this is the only tv in the house that cannot pick up these digital channels, it picks up about 11 other digital channels that are regular digital channels, however for some reason this vizio will not find these 40 some music (audio only) channels.... I have even spoken with my cable provider and they say that all i need is QAM tuner to get all the digital channels they provide... and from everything i see this tv does have a QAM compatible tuner... I have tried all the other tv39s in my house 2 more vizios a samsung and a philips circa early 2000 tube tv that has a digital tuner and they all get the channels on this cable outlet and i have tried this tv on all the other outlets only for it not to find the channels... No one has been able to tell me why... even after the new main board was installed the guy who put it in was puzzled...
Answer
correct i cannot tune in just audio only channels which is digital music channels like 41-21 41-22 and so on this tv doesn39t see these digital channels at all, where all my other tvs with digital tuners can pick up these channels, and i have two other vizio tvs which pick up all of the digial channels, regualr digital and the just audio digital music channels


Answer by Matt D. (Purchased 3 times and rated )